General questions / MHN-related questions


1) What can I expect from UBC Counselling Services?
Counselling Services is free to all registered UBC students. Registered psychologists, and masters/post-doc interns are on staff and can offer short term individual counselling. They also offer group counselling: Mood Management, Anxiety Management and Mindfulness Stress Management.

A typical initial appointment, either booked or drop-in, will be about 20 minutes.  A counselor will meet with you and assess the nature and urgency of your concerns. Before you meet with the counselor, you will be asked to fill out some forms and questionnaires, which will help the counselor determine your individual needs. After the initial meeting, the counselor will then match you with the most appropriate services either in the community, elsewhere on campus or within the centre itself. For further information, please visit Counselling Services’ website.

Counselling Services is located in Room 1040 at Brock Hall (1874 East Mall), to the right of the Centre for Student Involvement & Careers, and opposite to the Information desk. Go through the front doors of Brock Hall (the ones facing the SUB) and immediately turn right. You will see a translucent sliding glass door labelled “Counselling Services”. Hours can be found on this page.

2) Is Access & Diversity (A&D) only available for students with disabilities? 

No. Everybody is welcome to utilize Access & Diversity (A&D). A&D works with the university through various portfolios to create an inclusive living and learning environment in which all students can thrive. The Disability Services is housed within the A&D office. Other portfolios are The Equity Ambassador Program, Race and Ethnicity, Sexual Orientation and Gender Identity and Women.

A&D can be found in Room 1203 at Brock Hall (1874 East Mall). For further information and hours, please visit Access & Diversity’s website.

3) Can students with mental illness or concerns register with Access & Diversity?
Yes. The A&D Disability Services work to accommodate students with any type of disability that have functional impacts to their academic performance including, but not limited to, those with long term physical disabilities, chronic medical conditions, learning disabilities, and psychiatric disabilities. If you have a disability or health condition that impacts your ability to succeed at school, do not hesitate to contact A&D.

4) Where is the Student Health Services Clinic? How can I get an appointment?
The Student Health Services Clinic is located in Room M334 of the UBC Hospital (2211 Wesbrook Mall). If you are entering through Koerner Pavillion, walk straight through the seating area, turn left, pass Urgent Care on your left hand side, keep walking and the door of the SHS Clinic with be on your left.

If you have never been to the SHS clinic before, book an appointment either in person or by phone (604-822-7011). If you are a returning patient, you can also book appointments via myhealth.

Further information and hours can be found on the Student Health Services’ website.

5) I missed a midterm exam. What are my options?
If you have missed a midterm exam due to medical reasons or an emergency situation, be ready to submit valid supporting documentation to your instructor. Read your course syllabus and see what your instructor’s policies are for a missed midterm. Some instructors offer make-up exams, whereas others will transfer the weight onto the final exam. Contact your instructor as soon as possible and he or she will let you know what needs to be done.

6) I missed a final exam. What are my options?
If you missed your final exam due to medical reasons or an emergency situation, contact your faculty AND your course instructor at the earliest date possible. You will have to report to your faculty advising office and fill out a standing deferral (SD) request. Supporting documentation (eg. doctor’s note, death certificate) can be submitted at a later date, but the SD request will not be processed until the documentation is received. An SD request needs to be supported by both your faculty advising office and your instructor to be approved. A SD will only be granted in extenuating circumstances, and may not be granted if:

  • You have not attended class regularly.
  • You have not completed a sufficient amount of term work.
  • Your supporting documentation is insufficient.
  • Your request has not been made in a timely manner.
  • Your application has missing or inaccurate information.

For more specific information, please refer to UBC’s exam policies and UBC’s academic concession policies.

7) The nature of my concern is urgent (it’s an emergency). Who do I talk to? Do I still have wait for an appointment?
If you have a concern that requires immediate attention (e.g. sudden illness, extreme personal distress) you do not have to wait for an appointment. The SHS Clinic reserves several same day appointments for students that have urgent concerns. Please notify the reception upon arrival or call ahead at 604-822-7011 and inform them of the urgency. They will do their best to ensure you see a doctor as soon as possible.

Counselling Services has a rapid access system in place for students in emergency situations. You can request an emergency appointment by calling Counselling Services at 604-822-3811 or visiting the office in person and notifying the reception. They will ensure you meet with a counsellor as soon as possible. For other resources in an urgent or emergency situation please visit our Need Help Now page.

8) What is the mental health community like at UBC?
The mental health community definitely has a strong presence on the UBC campus seen in such groups as the Mental Health Awareness Club, Kaleidoscope, and the Wellness Centre. The National College Healthh Assessment, however, has reported that UBC undergraduates experience above average levels of stress compared to the average institution across North America (Mirwaldt, & Washburn, 2009). For a summary of the results, click here.

Although there are steps being made, support and awareness of mental health definitely have room for improvement at UBC.

9) My question isn’t listed. Who can I contact?
If you have a question that has not been answered, send us an email at ubcmhn.info@gmail.com and we will try our best to help you. If we are unable to provide you with a satisfactory answer, we will connect you with the appropriate person or service.

About the MHN

1) What does the UBC Mental Health Network (UBC MHN) do?
Broadly speaking, the UBC MHN advocates for due consideration for mental health in present and future student affairs at UBC.  Additionally, the Network supports student well-being proactively by facilitating collaboration between mental health and related groups (Network Members) on campus to promote student mental health in a strategic and effective manner. The Network Member representatives meet monthly to accomplish the goals set out in the 2013-2016 UBC MHN Strategic Plan. To learn more about what this entails, please visit our About us page.

2) What are the UBC MHN’s current projects?
We are leading the “Mentally Fit: Exercise Your Mind” anti-stigma campaign from January 2013 to April 2014.

We continually facilitate collaboration between our Network Members. To assist in this part of our mission we have started the MHN Ambassador program in which students, staff, faculty and others are trained about the Network Members’ initiatives and programs. The Ambassadors then reach out to others in the UBC community to increase awareness about mental health in general and our Network Members’ opportunities and resources.

The MHN is interested in lobbying for areas including: academic policy, academic accommodations, university accountability, faculty and staff education and training, resources and support allocation and student outreach. In a strategic planning meeting held in November 2012, student leaders and Network representatives from many areas of the UBC campus came together and identified long term strategic goals. A summary of the strategic goals can be found here.

3) Does the UBC MHN provide services to students?
No.  We do not provide direct services to students. We can, however, refer students to the appropriate services and resources.

4) Who is an MHN Team member? 
An MHN Team member is a UBC student who fulfills an important role in assisting the UBC MHN in achieving its goals, mission and vision. Positions include Vice-Chair, Administrative Manager, and Marketing Manager, among others. The Team members are the working committee of the MHN.  Click here to read about our current Team members.

5) How can I become an MHN Team member? 
Each February MHN Team members are recruited for the upcoming academic year. Members are also recruited as needed. Please refer to our Get Involved page for available positions.

If you’d like to take on a different role, e-mail ubcmhn.info@gmail.com with a short introduction about yourself and what you wish to bring to the Network. We are open to hearing from anybody, regardless of if one is a student, faculty, staff or a community member.

6) Who are the MHN Network members?
A Network Member is a campus group (e.g. clubs, services, undergraduate societies) that is officially part of the MHN. They receive benefits of publicity/advertisements by the MHN as well as facilitated collaboration with other organizations also within the MHN.  The Network members are the steering committee of the MHN.  A list of our current Network members can be found here.

7) How can my group apply to become a Network member?
In order to apply, e-mail the UBC MHN Chair at mhnubc@gmail.com. Provide a summary of your group, your goals and interest in student mental health. Please note that membership is limited and may not be available at all times.

8) What are the benefits of being a Network member?
You will be involved in a diverse and accepting community which strives to better the understanding and situations involving mental health on campus. Connections and networks will be formed with other like-minded individuals. Additionally, you will receive increased awareness and knowledge about mental health and mental health issues. Collaboration with other individuals and/or groups will also be facilitated.


Mirwaldt, P. & Washburn, C. (2009). Mental Health and Wellbeing of UBC Students. Retrieved from University of British Columbia, Live Well Learn Well website: http://www.students.ubc.ca/livewelllearnwell/explore-wellness/health-wellbeing-surveys/

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